Here you will find questions and answers related to Be Amazing Magic Shop’s Return Policy.
When you purchase magic you are buying the ‘secret’, refunds or returns will be allowed only for defective product or if the wrong product was shipped (see below).
Where is the RMA (return merchandise authorization) form located?
The RMA forms are located on the website in your My Account section. If you need further clarification, contact Customer Service (614) 532-5014, and they will be happy to show you where to process your RMA form.
What happens if you send products back without a RMA?
All returns need to have a RMA form. Returns not accompanied by a RMA form will be refused or processed and charged a restocking fee up to 30% of the return amount.
What happens if the system doesn’t give me a RMA number?
Please contact Customer Service immediately. (Phone: (614) 532-5014)
How long do I have to return products after creating a RMA form?
Once the RMA form has been accepted and approved you will have 10 days to return all products to BAMS. Any returns after this 10 day period will be refused or processed and will be charged a restocking fee that may go up to 30% of the return amount.
Do all defective products need to have explanation of what’s wrong with the product?
Yes, all defective products need to have a brief description of what’s wrong with the product or else the system won’t allow you to save and retrieve a RMA form.
Who will be responsible for shipping cost for defective items?
You are responsible for the cost of shipping any products back to BAMS. Shipping and handling charges are not refundable.
How long do I have to return products back to Be Amazing Magic Shop (BAMS)?
Domestic customers will have 30 days to return products.
Do you give cash refunds on any returns?
No, there are no cash refunds provided for any returns. All returns will be provided a credit. All credits will take 3-5 days to post to your account. Please contact Customer Service if you have questions regarding your credit.
What products are non-refundable?
All digital and analog media (DVD’s, CDs, e-books, e-lectures, Videos, etc.) are non-refundable. All defective e-products will be replaced with the same product. If that product is no longer available or discontinued, a credit will be issued as noted above.
Can I exchange digital and analog media for different titles?
No, all digital and analog media can only be exchanged for the same titles.
What reasons warrant a re-stocking fee?
We would encourage you to avoid any restocking fees as these can go up to 30% of the cost of the item(s) at the discretion of BAMS. There are several reasons that will warrant a re-stocking fee:
• Not following the return policy
• Not filling in the required RMA form
• Not returning products in new condition (including packaging)
What do I do if I receive the wrong product from BAMS?
Contact Customer Service immediately (no more than 5 days of receipt). We will ship you the correct product in a timely matter and make arrangements to get the wrong product back to BAMS quickly, economically, and at no cost to you.